Shipping Policy

At Draper's of Manchester, we aim to make your shopping and delivery experience as seamless as possible. Below, you’ll find all the details regarding how we process and ship your orders. If you have any further questions or concerns, please don’t hesitate to contact our customer service team.

Delivery Timeframes

We work hard to ensure that your order reaches you promptly. Below are the average delivery times for all our packages:

  1. Order Processing:
    1. Once an order is placed, it takes 1-3 working days to process.
    2. Orders placed during the week are typically processed within one working day, but orders made on a Friday evening or over the weekend may take longer to process.
  2. Dispatch and Delivery:
    1. Once your order has been processed, it will be dispatched, and delivery typically takes 8-12 working days.
    2. Delivery times are estimates and may vary due to factors such as seasonal demand or external circumstances beyond our control.

We strive to ensure your order is processed and delivered as quickly as possible. However, if you experience any delays or have concerns about your order, our customer service team is here to assist you.

Placing an Order

The ordering process at Draper's of Manchester is simple and user-friendly. Here’s how it works:

  1. Selecting Your Items:
    1. Navigate to the product page and select your desired item. Make sure to choose the correct variants (e.g., size, colour) before clicking the “Add to Cart” button.
  2. Reviewing Your Cart:
    1. Once you’ve added your items, click “Proceed to Checkout” to confirm your selection. Double-check that all details are accurate.
  3. Entering Your Information:
    1. On the information page, enter your delivery address carefully to ensure it is correct.
  4. Shipping Details:
    1. On the “Shipping” page, verify your address details again.
    2. We are pleased to offer free shipping on all orders as a token of our appreciation to our customers. There are no hidden charges or minimum order quantities required.
  5. Payment:
    1. Choose your preferred payment method from our secure, SSL-encrypted options:
    2. Credit Cards (AMEX, Mastercard, Maestro, Visa, Union Pay)
    3. PayPal
  6. Completing Your Order:
    1. After selecting your payment method, click “Complete Order” and follow the on-screen instructions. You’ll then receive a confirmation email with your order details.

If you encounter any issues during the ordering process, our team is available to assist you via email at info@drapersofmanchester.co.uk.

Shipping Costs

At Draper's of Manchester, we are proud to offer free shipping on all orders. Every product is delivered to your door at no extra cost, regardless of order size or value.

How We Ship Your Order

Found the perfect look or accessory? We understand how eager you’ll be to receive it! Here’s what to expect:

  1. Batch Shipping:
    1. To keep our prices fair and sustainable, we ship parcels in bulk. This means your order will be dispatched once we have reached our minimum shipping quantity.
    2. This eco-conscious approach helps reduce our environmental footprint and supports a healthier, more sustainable world. We appreciate your understanding and support in this effort.
  2. Processing and Shipping Times:
    1. Once dispatched, you can expect delivery within 8-12 working days on average. However, please note that during busy periods, such as seasonal peaks or global events, there may be slight delays.
  3. Urgent Orders:
    1. If you need your order dispatched urgently, please contact us by email. Our team will do their best to find a suitable solution for you.

Delivery Delays

While we aim to meet the estimated delivery timeframes, unforeseen circumstances such as high seasonal demand, public holidays, or customs delays may occasionally cause longer shipping times. If you experience a delay, please rest assured that we are doing everything we can to get your order to you as quickly as possible.

For any specific concerns regarding your delivery, feel free to contact us for support.

Tracking Your Order

Once your order has been dispatched, we will provide you with a tracking number (where available). You can use this number to monitor the progress of your shipment on the courier’s website.
Alternatively, you can visit our Track You Order Page to conveniently check the status of your delivery. Simply enter your tracking details, and you’ll be able to view the latest updates on your shipment.

Sustainability Promise

At Draper's of Manchester, we are committed to reducing waste and contributing to a healthier planet. By shipping in bulk and reducing excess packaging, we aim to minimise our environmental impact while delivering high-quality products to your doorstep.

We thank you for shopping with Draper's of Manchester and for supporting our mission to provide exceptional service while promoting sustainability. Should you have any further questions, our dedicated customer service team is always here to help at info@drapersofmanchester.co.uk.